The call routing service is one of the many features that your company can get hold of when you acquire 800 toll free phone numbers. This toll free telecommunication service aids you in controlling the flow of communication in your business. You can use this service to route calls to specific extension numbers. By being able to route calls to the appropriate extension, you cut the time that your customers spend on the phone. Clients will no longer have to wait very long before their call is connected to the right extension.
This routing of call service provided by 800 telephone numbers is also changeable. You can change its settings to fit the demands of your customers. There are also many types of call routing system that you can use. From time of day (TOD), day of week (DOW)/day of year (DOY), all trunks busy and ring no answer are some of the most well known varieties of call routing that you can select from.
The TOD routing is the most straightforward type of routing. This routing service changes the contact numbers where calls are to be redirected to depending on the time. The DOY/DOW routing services are used for specific holidays. The change in the contact numbers will occur on a holiday.
The all trunks busy routing service is crucial in times of high incoming call volumes that cannot be accommodated by the original number. When the trunk facilities cannot attend to any call, incoming calls will be redirected to another contact number. Ring no answer routing transfers the call to another number if the first number where the call was forwarded to was not answered.
Your company will no longer experience any lost or misdirected calls with the many variations of the routing service given by the 800 phone number.
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