Control Flow of Communication with Auto Attendant

The auto attendant is a remarkable feature of competent business phone systems. It is able to perform the tasks of a regular human receptionist such as attending to incoming calls, messages, voicemails and facsimiles. It can also be used to instruct callers on how to contact the person they want to talk immediately. This helps cut the time clients need to stay on the phone when they are looking for someone or if they just want to leave a message. Automated attendants can also be modified to manage the call forwarding services of your organization when no one is around to handle the calls.

Since the auto attendant can forward calls, it is able to ease the flow of communication traffic in times when you are not in your office. This ability of the automated attendant allows you to have a communication system that can permanently transfer and route calls. This lets you receive calls when you are away on a business trip or when you are in vacation. Such feature will always keep you linked to your business communication. All that you would need to do in order for the calls to reach you is to register your mobile phone as a company phone extension. The call forwarding service of automated attendants will be the one to take care of the rest.

Residential contact numbers can also be added as part of your phone extensions. This would enable the auto attendant to direct calls to your home phone number. When customers looking for you dial your main phone number when you are at home, the call forwarding service will transfer the call to the residence contact number that you have registered.

Keep Your Communication Lines Open with an Auto Attendant

The auto attendant allows you to keep in step with the fast paced world of business communication. It is able to perform its duties without needing any rests or breaks. This enables you to have a communication system that remains open even beyond your business hours. The communication lines of your company will always remain open. Clients will have the luxury of being able to reach your business no matter what time it is.


The automated attendant is the one that manages calls, messages, voicemails and faxes. It is able to manage all of these communication applications efficiently. It also handles the answering services of your telecommunication. It answers calls professionally with customized greeting messages. You can customize the answering service depending on the day or time.

Forwarding of calls, messages, voicemails and facsimiles is also facilitated by the automated attendant. It helps guarantee that the call will be forwarded to the appropriate contact number extension. It also ensures that no calls will be misdirected or misplaced. Any communication application that is unanswered will be forwarded to the voicemail inbox. This process is also handled by the automated attendant.

Calls that are sent to the voicemail inbox can later be played out when you are available to take the call. When a call has been sent to your voicemail inbox, notification messages will be sent to your phone, email and online account. This is part of the message services that the automated attendant provides for your business. This would keep you informed of all the communication transaction that has transpired within your company.

Use IP Phone For International Transactions

An IP phone or Internet phone service is a communication system that is advantageous for companies that have many customers based internationally. There are no long distance call charges in an Internet phone service. All the calls in an Internet phone service will be charged identically. This means that a long distance call would be billed in the same way as a local call. A phone system such as this would encourage you to do more business with clients abroad.

The payment for any communication service will only be paid to the Internet service. You will no longer have to pay additional fees for new phone lines. This is because IP phones does not have any need for telephone lines or networks. It is able to send and receive communication transactions via the Internet. Aside from the Internet, other packet switched networks can also be used for processing communication. This is also the reason why IP phones are also referred to as online phone service.

Internet phones also have excellent voice quality. Long time delays in communication transmission, poor voice quality and loss of signals are no longer experienced. IP phones are also more compatible with other communication applications in comparison to traditional phone systems. It is able to integrate video, audio and facsimile operations in its communication process.

The wide range of compatibility with other applications further expands the features and services that it is able to provide for any business that avail of IP phones. Among the most notable features of Internet phones are Internet fax, auto attendant, call forwarding, and call waiting among many others.