Control Flow of Communication with Auto Attendant

The auto attendant is a remarkable feature of competent business phone systems. It is able to perform the tasks of a regular human receptionist such as attending to incoming calls, messages, voicemails and facsimiles. It can also be used to instruct callers on how to contact the person they want to talk immediately. This helps cut the time clients need to stay on the phone when they are looking for someone or if they just want to leave a message. Automated attendants can also be modified to manage the call forwarding services of your organization when no one is around to handle the calls.

Since the auto attendant can forward calls, it is able to ease the flow of communication traffic in times when you are not in your office. This ability of the automated attendant allows you to have a communication system that can permanently transfer and route calls. This lets you receive calls when you are away on a business trip or when you are in vacation. Such feature will always keep you linked to your business communication. All that you would need to do in order for the calls to reach you is to register your mobile phone as a company phone extension. The call forwarding service of automated attendants will be the one to take care of the rest.

Residential contact numbers can also be added as part of your phone extensions. This would enable the auto attendant to direct calls to your home phone number. When customers looking for you dial your main phone number when you are at home, the call forwarding service will transfer the call to the residence contact number that you have registered.