Reduce Call Abandonment with Music on Hold Service

The music on hold service will help you keep clients that are put on hold stay on the line longer. This service is the musical background that your customers would hear when their calls are being transferred to another line. Music on hold helps keep your customers interested and remove the feeling of being ignored. Callers that hear nothing on the other end of the line will feel that they are ignored and might drop the call. They are also more likely to lose interest in the call.

When forwarding a call to another number, callers would normally hear nothing on the phone. The music on hold service will let them hear music while their calls are forwarded. Playing music in the background greatly reduces the instances abandoned calls. Hearing anything is always better comparing to “dead air”. It also keeps callers occupied long enough for the call to connect to the forwarded extension number.

You can also create your own background music for your business. You can even record your own voice together with the music on hold service. This would enable you to add important instructions and notifications. You can use this to inform customers about new product offers, rate charges and other important changes. Providing information to your clients will make them feel important. This would result to them putting more trust in your company.

This outstanding telecommunication service will help minimize scenarios of call abandonment. Music on hold also keeps your customers in the know of any changes that happen within your organization.